We believe it is important to give you choices about the use of your information. We will use your information as described in this Notice. If we want to use your information for a purpose not described in this Notice, we will first get your consent to do so.
Marketing Communications
We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at the address DPO@empirico-mr.com. If you gave us your email address to receive marketing communications, you can opt out at any time by writing us on above email. Please note that we will continue to send you service-related communications regardless of any opt-out request. We will not share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.
Information security
We keep our policies under regular review and we will always have the most up-to-date policy on this web page. We will indicate when the policy was last updated.
You can contact Empirico Research by emailing at DPO@empirico-mr.com to discuss any problems with the survey or further information on our information security policies/processes.
Access to data
In all forms of marketing and opinion research, your co-operation is voluntary at all times. If, for any reason, you are concerned that the personal information maintained by Empirico Research is incorrect please email at DPO@empirico-mr.com. Please also email this address if you wish to see what data is stored about you by Empirico Research. We will be happy to review, update or remove information as appropriate, but please be aware we may need to retain your information on our files to resolve disputes, enforce our user agreement, or for technical and legal requirements and constraints related to the security, integrity and operation of our online surveys. We may require you to prove your identity with approved identification before fulfilling your request.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website in question.
Questions, Complaints, and Dispute Resolution
If you have any questions about this Policy or how Empirico Research processes your information, please email us at:
DPO@empirico-mr.com
We will attempt to answer your questions and satisfy your concerns in a timely and complete manner as soon as possible.
If you are an EU data subject and your complaint is not resolved after discussing the matter with us, we will work to resolve the matter, free of charge to you, through cooperation with the relevant European privacy regulator. Formal complaints regarding our data protection practices and related actions regarding information from countries outside the EU may be addressed directly to the relevant data protection authority in your country.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
If you are EU data subject, you may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held about you, please write to DPO@empirico-mr.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
RESPONDENTS
Empirico Research undertakes the collection of data for market research projects either in person, via telephone, over the internet or through email on behalf of our clients.
Empirico Research respects the rights of data subjects and confirm the following:
The data subjects have the right to withdraw consent at any time, right to access their information, right to rectify their data, right to be forgotten, right to request restriction of processing, right to data portability, right to object. There is no automated decision making based on profiling which has an impact on the rights and freedom of data subjects, in any of the activity carried out by Empirico Research.
We confirm that the data subjects have a right to lodge a complaint with a supervisory authority.
All personal data is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner. Non-identifiable information you provide will be kept for no longer than 2 years.
Empirico Research does not sell or market any products to respondents – the purpose of our contact is always for genuine market research using scientific methods and we commit, in obtaining your co-operation, not to intentionally mislead you about the nature of the research or how the findings will be used. Your answers are completely confidential, unless you consent to being identified and allow us to share with our clients. Otherwise it will only be passed on to clients in an anonymised form. This includes transfers to third countries where required. In some surveys we may show marketing material to you only to take your opinion about it, but not to sell anything.
If you agree to take prize/incentive/gift to participate in a survey, your confidential information will be necessarily needed to process the transaction.
If you need to contact anyone at Empirico as a result of being contacted by Empirico Research, please email at DPO@empirico-mr.com.
Why is Market research important?
Market Research is your opportunity to give your opinion on things that may affect you, your business and your family. Manufacturers, retailers, service companies, political parties and the Government can only succeed if they please you, the customer; so, they need to find out what you need and what you want. Your opinion can influence a wide range of products and services and have a bearing on issues that affect the quality of your business or way of life. It is the job of market researchers to ask questions – to find out what you think.
CONTACTED BY TELEPHONE/MOBILE
Our telephone interviewers are trained to be professional at all times and are given basic information to help them deal with any queries that may arise during the course of a call. However, questions may arise after the call has ended, or you may want to comment or make a complaint.
Where did you get my telephone number from?
There are two main ways in which we may have obtained your telephone number:
1. We are often commissioned by companies to conduct surveys on their behalf with their customers: this ensures an independent, unbiased approach to collecting opinions that helps companies get an accurate picture of their customers’ views. In such cases we would have been passed customer details by the company commissioning the research;
2. Some clients want their surveys to be nationally or regionally representative of the population. In such cases we refer to various subscription-based databases like D&B, Hoovers, Capital IQ, Factiva, Bloomberg, Thomson, Zoominfo, Evaluate Pharma, PrivCo, PitchBook along with professional sites like LinkedIn, Xing, etc. to get the details of professionals qualified for the survey.
Dso not call list
If you do not want us to call you again, please email at DPO@empirico-mr.com with your telephone number and ideally the date/time we called you. We will add your number to our Do Not Call list to ensure you are not called again by us. In all cases, we will try to respond to your request as quickly as possible.
Please be assured that for EU data subjects, we comply to the GDPR and any number you supply to us will be stored only so that we do not call these numbers in future. We will never pass your number to anyone else.
CONTACTED ONLINE
Empirico Research takes every reasonable precaution to ensure the privacy and security of your information while using the survey websites.
The roles of survey hosting tools like ConfirmIT, Qualtrics, Kinesis, Sawtooth and DECIPHER etc. and Empirico Research are outlined below:
Survey hosting tools like Decipher, Confirmit, Qualtrics etc. operate the survey questionnaire software and data collection process that Empirico Research employ to collect your opinions online. The data from the survey will be held by ConfirmIT, DECIPHER, Qualtrics, Kinesis or Sawtooth and in separate databases. Only Empirico Research will receive the data collected online in the survey. At no time will the information you provide be used for any purpose other than research.
It is not our aim to sell or promote anything. These are marketing research surveys using scientific methods and we commit, in obtaining your co-operation, we try our best to not to mislead you about the nature of the research or how the findings will be used. Your responses will be treated as confidential unless you consent to being identified. In the relatively few instances where we ask permission to pass on your data in a way which would allow you to be personally identified, we will ensure that the information is only used for the stated purposes.
All personal data is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner. Non-identifiable information you provide will be kept for no longer than 2 years.
We take every reasonable step not to interview children below 13 years of age, without gaining prior parental consent or as per the applicable law of the country where research is conducted.
Contact information
If you any questions or comments about our Privacy Policy, please contact us at DPO@empirico-mr.com
